Surprisingly enough, most leaders did not start out as people persons. They may have struggled to become great speakers, leaders, and thinkers when it comes to those around them. Owning a dog grooming business is a great escape from spending time with people all day, but that doesn’t mean you will not have to interact with them. In order to secure a better pet food franchise and stronger relationships between employees and customers, consider some of these tips for better public speaking skills because when you are a better public speaker, you are more confident.
Take a Public Speaking or Leadership Course
If you’re excited to own your own business, but feel as if you could improve your speaking and leadership skills, one of the best way is through a specialized course of some kind. There are many places where you could attend leadership or public speaking courses. They are often done in schools on the weekends for adults or at conferences. You may also ask your franchisor about franchisee-related conferences nearby if you are already in the process of opening your dog grooming business.
Join a Franchisee or Leadership Group
If you feel like you need practice as a leader, consider looking for other members in the community who are like you. Owning a dog grooming business doesn’t mean that you have little in common with other industries. In fact, as soon as you purchase a franchise, you have just opened yourself up to a bigger world of possible business partners. Regardless of industry, there’s something about franchising that makes communicating with others easier and owning one of the many pet business opportunities is one of the ways you are able to connect on a deeper level sooner than ever.
Prepare and Practice for Your Dog Grooming Business
While your dog grooming business is in its early stages of building, you will likely be talking to the franchisor, other franchisees, and may even be going through corporate training. Use this time to take a lot of notes, ask a lot of questions, and prepare yourself for the job. With Splash and Dash Groomerie & Boutique, not only do franchisees come in for corporate training, but they are sent to spend a few days with current franchisees to see what running the business is like. Use these moments as time to practice and regard the owner of the shop you visit as a mentor.
Research Clientele and Employee-Type
While you are being trained, you should always keep an eye out on the clients who are visiting the dog grooming business. Their personalities will reflect what they expect from you as a business owner. It will be even more important to reflect the appropriate personality because they are not just trusting you with themselves, but with their most precious family members.
It is key to make your clients comfortable so they continue to come back and trust you with their dog. If you have questions about how to connect better with dog grooming clients, ask your franchisor or fellow franchisees for tips, typical customer expectations, and how they problem solve quickly and most efficiently.