The Net Promoter Score (NPS) is an index ranging from -100 to 100. An NPS measures the willingness of customers to recommend a company’s products or services to others.
The Net Promoter Score gauges the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
Where does Splash and Dash Groomerie & Boutique Rank?
Why do businesses use this metric?
“When people share values with a company, they remain loyal to the brand.”
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