Many businesses today complain about issues motivating and managing millennials in the workplace. The good news is that there are some tips that can help you provide the leadership and motivation needed to keep your team on track. These are tricks that the best franchises use for motivating their staff.
Don’t Go Easy Just Because It’s Their First Day
You want to empower them to make decisions at the location right from the first day. This is a chance for you to see how they problem solve and also gives you the chance to teach them the correct way to handle the situations in pet franchises. Just make sure you are there to supervise the process to ensure there are no real issues that arise with customers.
Public Reward and Acknowledgement
Praising an employee in from of their peers is a great morale boost and helps them know what they are doing well in. This is something the best franchises and businesses recognize. On the same note, ask for their opinion in group meetings to help evaluate their growth and make them feel more confident in the franchise.
Ask Them Plenty of Questions
You want to ask them questions not only to ensure they are doing their job properly but also to give them a sense that you care about their opinion. It also makes them think for themselves which can help them grow in their position.
Set Long Term Rewards and be the Example
The best franchises recognize that while you may think of millennials as immediate gratification seeking people, they do value the long term goals. You can set long term rewards for goals within the shop and even show them that you are working on your own long term goals.
Set Smaller, Short Term Projects
There is no denying that the attention span is decreasing with each generation. There are many reasons for this, such as social media, smartphones, and more though that’s a different topic completely. This is not something you can fight. Rather you need to adapt by setting smaller projects or milestones to keep them on track.
Fire the Underperforming
For one, you are only wasting money when you keep someone on staff that consistently underperforms. More than this, it can create hostility from your other, harder working employees who feel you favor the underperforming person. Give them a chance to correct their mistakes and get back on track to where they are meeting their goals and if they cannot then it is time to let them go.
Don’t Provide False Praise
Millennials and younger generations have a better idea when someone is feeding them false praise. While you may want to keep morale up or make them feel like they are doing a good job, this will backfire in the end because they will not trust the praise you give them when it is actually deserved. At Splash and Dash for Dogs we believe in being genuine with the praise we give staff, just as we want them to be genuine with customers.