Pet Franchises

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Going the Extra Mile with Support in Pet Store Franchises

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Everyone has the dream when they buy pet store franchises that they will be successful. They envision a picture perfect world where everything works out in their favor and runs smoothly while applying minimal effort. While owning pet store franchises can be a lot like a dream come true, it is unrealistic to expect that everything will run smoothly. This is why it is essential to pay attention to the amount of support that you will receive from your franchisor.

 

The Types of Support in Pet Store Franchises

One commonality between these franchises is that they all offer support, though this can be deceiving to potential franchisees. They tend to think that they can call the franchisor up at any time and get the support the answers they want or the help they demand. In many cases though, this is not the way it works. Typically the support these pet store franchises offers is just for the startup of the business. They will generally train you on how the business is supposed to run as well as how to use the software system. In some, you may find that they offer support for your employees, but this is not true of all.

 

But what happens when you get the business running and then have a question? With some franchisors this means that you have to figure things out on your own. This can lead to you spending hours online looking for the answers you need or guessing at the best answer. Guessing is never an effective option because it can lead to lost revenue or even further issues. This in turn may lead you to pay a professional pet business coach to help you get the answers you need. The good news is that there are some pet store franchises that offer ongoing franchise support to help you with the questions or concerns you have, which is a huge benefit that can save you time and money.

 

The Splash and Dash for Dogs Support Difference

With Splash and Dash for Dogs as your choice for pet store franchises, there is ongoing support in all the pet store franchises. There are seven vice presidents and the one for your region is ready to help you. All you have to do is pick up the phone and call. These are not only people who know Splash and Dash for Dogs but have experience with their own pet stores. They will be able to give you the advice you need on everything from hiring to complaints and any other problems that may arise. At Splash and Dash for Dogs we consider ourselves your partner in success, which is one of the many reasons why we offer ongoing support.

Tell Your Pet Franchises by Thinking Like a Customer

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As you take control of your pet franchises, you may be wondering how you can better penetrate the market and leave a better impact and impression on consumers. Without the attention of consumers, you know that your business may go belly up and as a business owner, you know that garnering attention for your pet franchises isn’t exactly the easiest thing. With that said, try some of these tips to create bigger hype as you approach your pet franchises through the eyes of your consumers.

1.    Make Your Pet Franchises Ingenuous

If you want to create a stronger bond with the customers of your pet franchises, it will be important to have them trust your business. You don’t want to trick them that you’re more ingenuous than you are, but simply create a culture and atmosphere in your franchise. The way you do this is create some level of mutual respect between the staff and the leadership team. If your franchisees and employees are genuinely happy, your customers will find your franchise to be much more enjoyable personally.

2.    Create an “Us-Centered” Atmosphere

In order to create an all-inclusive atmosphere in your pet franchises starts with the leadership. If you want your customers to feel like they are part of your pet store franchise family, you will want to adopt a ‘we’re all in this together’ motto for your staff. As you do this, your staff will include the feeling with your customers and make them feel like more than just customers. At the end of the day, this feeling will create more customer loyalty.

3.    Primp People To Delight

In order to create loyalty and increase customer satisfaction, you want to prepare your franchisees and employees to do whatever it takes to create an enjoyable customer experience within your pet franchises. Of course you want to remain within reason when doing this. The customer does not always have to be right, but even when they’re wrong, your pet franchises should still do their best to make customers leave in a good mood.

4.    Build Brand Value

One of the biggest benefits to buying into pet franchise is the brand value and name recognition. As a franchisor, the main job is to build the brand value through better products and services. As a franchisee, the main job is to sell those products or services of the highest quality in order to build their reputation. You don’t want to simply meet expectations, but you want to exceed them by far. If you simply maintain your current products and services, but do not provide a deliberate increase of some kind, don’t think your customers won’t notice. You certainly notice when the brands you subscribe to stop growing.

5.    Design Customer-Based Growth Opportunities

Customers are always looking for opportunities to not only support their favorite pet franchises, but they like to be rewarded for their loyalty. By including growth opportunities that include deals for your customers, you increase their loyalty, you say something to the general public about how you treat your customers, and you build your profit and name recognition. With successful customer-based growth opportunities, you will attract the customers who believe you understand them. When customers believe a company knows what they want and what to give them, they are much more likely to remain loyal to that pet franchise, even as it goes through more changes later on down the line.