Deliver A Client Experience Like No Other
As early disruptors of the grooming industry, we quickly invested in our proprietary software. With technology exclusive to Splash and Dash Groomerie & Boutiques we have the flexibility and integration that off-the-shelf software couldn’t provide.
From photo management to appointment history, our technology suite helps us deliver personalized, convenient service to our puppy patrons and paying pet-parents.
Client & Pet History
With comprehensive client history, you’ll easily remember everything!
- First/Last visit date
- Total # of visits
- Total amount spent
- Past cancellations or no shows
- Upcoming appointments
- Previous services performed
- Retail history
Client history can be used to your advantage – up-sell products based on previous purchases, set up recurring appointments based on the timeframe of prior visits, recall and replicate performed services, and set up recurring marketing campaigns targeting specific criteria.
Pet Vaccination Alerts
Our software offers a fully customizable vaccination system with automatic alerts. Each vaccination record or required service waiver (senior dogs) can hold detailed notes and expiration dates. Our tracking system makes it easy for you to remind your clients of necessary documents while allowing them to update pet profiles on their own.
Safety Information and Veterinary Office
You have the ability to link a specific veterinarian to each pet. You can create, update and see your full list of veterinarians within a pet’s record so if there is ever an emergency you have all the information you need, readily available! Business owners and clients can update profiles with safety notes at any time. This helps us remain efficient and aware of the preferences of each pup.
With our appointment booking website, you can keep your business open 24 hours a day! Increase your clientele with the ease and familiarity of this modern business marketing tool.
Online Appointment Booking
Keep your lead generation working 24/7 with our powerful and customizable online booking platform! This website contains online scheduling features with a calendar of availability updated in real-time! Our appointment scheduling algorithm syncs directly with your scheduled staff to ensure a fluid yet efficient workflow.
This smart technology lets you maximize the number of scheduled appointments based on actual task times. Our software logic helps make sure that you are bringing in all the business you can handle without burdening your staff.
Facebook “Book Now” Integration
Easily integrate your local Splash and Dash Facebook page with the Splash and Dash appointment software. Online appointment scheduling is essential and so are the neighboring communities that Facebook provides you access to!
Customer Facing Portal
Allow new and existing clients to create and manage their account and pet profiles online anytime.
- Save payment methods
- Check loyalty balances
- Communicate with staff
- Schedule new appointments & add-ons
- View/Change upcoming appointments
- Upload photos
- Provide service notes
- Update contact information
Bookkeeping / Daily Reconciliation
Save time, eliminate errors and make your accountant proud! After a simple integration process, your accounts will be linked to our software which integrates with QuickBooks®. Here all closed tickets (including tickets that are closed and then voided) will be pushed to clearly marked QuickBooks® accounts.
- Products & Services
- Applied Discounts
- Package Upsells
- Gift Cards
You can export up to 90 days’ worth of data into QuickBooks® in a one time process and then the system will automatically continue to keep QuickBooks® updated in the background.
Our bookkeeping team will reconcile each transaction with your daily bank accounts, helping you to run that well-oiled machine.
Family. Lifestyle. Experiential. We value the passion our patrons have for their pets and pay tribute to it with our family values and in-shop hospitality, high quality environments, and upscale retail. We enjoy serving our four-legged patrons while also creating an inviting and trusted experience for pet parents.
Automated Email and Integrated Texting
Keep in touch with your clients from inside your software. Send personalized emails and texts to your entire client list or segments of your customer base. Never miss a puppy-patrons birthday with automated marketing.
Email and text campaigns can be promotional or informative. The ability to customize messages for individual customers or capture your entire contact list makes your marketing strategy versatile. You can reply to messages directly in the software and provide that attention to detail and customer service that consumers have grown to expect.
- Automatic Reminders
Upcoming appointment reminders are delivered automatically to clients by text or email.
- Appointment Notifications
Enjoy hassle-free communication with appointment creation and adjustment email & text notifications! Confirm pick-up times and easily send receipts.
- Appointment Confirmations
Save time and cut down on no-shows with automated text message confirmations. Clients can reply to their appointment reminders directly. Changes to a visit can open availability for another customer.
Set up recurring marketing campaigns for things like birthday and anniversary specials. The Splash and Dash software allows you to schedule automated email and texting campaigns. From custom promotions to community events, use your own custom message or pre-loaded campaigns to ensure the perfect messages reach the right consumers.
Set up completely customized marketing campaigns and schedule them to deploy exactly when you want to. Create all of your messages in advance, and then just sit back and watch them fill your schedules.
Text Message Marketing
Did you know that SMS engagement rates are 8x higher than email, and 90% of texts are read within 3 minutes of being received?
- Fill last minute openings on your books
- Send promotions to clients filtered by specific criteria
- Send recurring or one time blasts offering a call-to-action
- Fill off-peak openings with time-sensitive deals
- Increase average sale value by up-selling specific products
Fully integrated with our Payroll vendor – all you have to do is approve and send. Software will do the rest.
Built-in gratuity policy allows for effortless and fair sharing of tips among all employees to keep everyone invested in the customer experience.
System keeps a tight track of payroll as a percentage of revenue to keep budgeting on track and scheduling predictable.
Memberships are a great way to encourage repeat business, gain recurring revenue and develop loyal customers! Setting up memberships will allow you to:
- Provide your clients with discounts on selected products, services, or add-ons.
- Provide a specified number of services to the client within the yearly or monthly billing cycle.
- Provide an unlimited number of usages for a specific service.
Credit Card Processing
Integrated credit card processing allows for faster checkouts, fewer errors, and simple reporting.
Card-on-file empowers customers to pay with no contact and without having to fumble with their wallet, dog, leash, keys, and phone.
Stay Connected with Remote Access
- Splash and Dash software is compatible across iPhone, iPad, and Android Apps.
- Check your schedule, make appointments, manage staff and more right from your phone.
- 24/7 Access from any Browser
- Connect to your business from your laptop or home computer to view and edit your appointment book, client information, staff information, reporting, product information, and access all things Splash and Dash on a safe and secure website.