What is Splash and Dash NPS?
The Net Promoter Score (NPS) is an index ranging from -100 to 100. An NPS measures the willingness of customers to recommend a company’s products or services to others.
The Net Promoter Score gauges the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
Where does Splash and Dash Groomerie & Boutique Rank?
With a Net Promoter Score of 85, Splash and Dash members are happy to recommend us to others.
With this strong network of brand enthusiasts across our communities, word of mouth remains an irreplaceable marketing tool!
Why do businesses use this metric?
If consumers are willing to recommend your product or service to a friend, then you are setting yourself up to retain the existing customer, while attracting new interest for your brand.
Especially when shopping for a franchise, NPS is a valuable indication of brand performance.
A singular score of customer sentiment.
“When people share values with a company, they remain loyal to the brand.”
Click ‘Next Step’ below to learn more about our founder, Dan J. Barton…