Q4 2016 – Exciting Feature Updates
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Allow Date Setting in To Do for Future
- Definition of Feature: To Do notifications are anything from friendly reminders, to special notes. These To Do notifications can now be set up in the future
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Change Permission for refunds to Closer
- Definition of Feature: Before hand, only the shop owners or managers could process refunds. Closers can now provide refunds as well.
Q3 2016 – Exciting Feature Updates
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Add Pet name to Membership Presentation
- Definition of Feature: The pet name is now added to the membership presentation! No more fumbling around in conversation with the customer, looking for the pet name to be more personable with the offer.
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Percent off a Single Retail Item
- Definition of Feature: You can now create a coupon that takes a percent off a single retail item. This can use this coupon to give a discount on one single retail item on a ticket, even with multiple items being the same.
Q2 2016 – Tier 2 Feature Updates
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Automated Birthday Email
- Definition of Feature: This is a new Template in PETS. This template is set to be sent out by month, to all customers who have a dog birthday in the month. The template can be scheduled out up to a year.
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Updating Breeds
- Definition of Feature: You can add any new breed to the drop down list. With so many different breeds coming in the door every day, if you cannot find your breed listed in the drop down, you can add the new breeds manually.
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Coupon Cleanup
- Definition of Feature: We have completely updated the coupon creation process. This more streamlined process will make it much easier when creating coupons for your PETS emails or in-store promotions.
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Employee Flexible Scheduling
- Definition of Feature:If you have an employee who is willing to work “on call” one or more days out of the week, you can put them on Flex Schedule on those days. You set the range of time the employee is available to work.
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Add Hours and Overtime warning
- Definition of Feature: The Employee schedule will now alert you when adding hours on a committed schedule as well as a warning when the employee is approaching overtime.
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Payroll vs Revenue Projection Metric Added to Manager Screen
- Definition of Feature:You can see a snapshot of the difference of the revenue brought in that day against the total cost of the employees doing that service.
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IP Address Validation
- Definition of Feature:This is a security upgrade with the terminal that keeps unwanted users from logging on remotely.
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Reports Updates
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Bug Fixes and Misc. Updates
Q2 2016 – Tier 1 Feature Updates
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Splash & Dash Membership Upsell
- Definition of Feature: This is a pre-calculated offer that the front desk employee will present to the customer at checkout. The presentation takes the ticket cost, adjusts the price by the discounts that you set on the back-end, and produces a hard to resist offer for the customer for that day only.
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Tipping Option (for NEW signature pads only)
- Definition of Feature: In the past, we’ve had customers complain about the directness of how we collect gratuity. With the limited functions of the signature pads, we were unable to present the opportunity to add gratuity without just asking outright. Not anymore! With the new signature pads, the terminal is able to display the option of adding gratuity right from the display.
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Track SD Sales by Salesperson not logged in person
- Definition of Feature: When performing sales up front, it is very important that the employee is signed into the terminal with their own login. You can confirm the right account is logged in by looking at the greeting in the top right corner. You can click this drop down in the greeting to quickly change employees.
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Gift Certificates VS. GIFT CARDS update
- Definition of Feature: Currently, we have $5, $10 and $25 “Gift Cards”. We’re changing the terminology of the $5, $10 and $25 cards to “Bonus cards”. The bonus cards will be given as a promotional offers and cashed in only for the denomination on the card. A true gift card can be loaded with any amount and track a balance, at the moment we DO NOT OFFER these.However, Gift certificates will keeps track of running balances and are similar to gift card but are printed on an actual paper certificate.
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Scheduler adjustments for employees who leave prior to shop closing
- Definition of Feature: When a groomer is scheduled to leave before the shop closes, the system will prevent grooming appointments from being booked less than 3 hours before the groomer’s departure time.
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Allow PIN reset in employees screen / with password only:
- Definition of Feature: Changing the PIN no longer requires you to know the previous PIN. All you need is your password.
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Reports Updates
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Bug Fixes and Misc. Updates
Q1 2016 – Feature Updates
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Recurring Appointment
- Definition of Feature: You are able to set recurring appointments at different intervals such as once every month or once every saturday.
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Coupon Accountablility:
- Definition of Feature: You will be able to see the name, date, and time of which the coupon was created.
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Front Desk Role:
- Definition of Feature:This Role allows the front desk employee perform the daily close process without giving full access to other manager functions.
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Email to Customer from POS:
- Definition of Feature:This allows you to email the customer directly from the POS system instead of copy and pasting the customer’s email off of their profile and then emailing them in your private email
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Email Employee Schedule
- Definition of Feature:This features fires off an automatic email that will be sent to all active employees with their schedules.
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Duplicates Search by Phone Number
- Definition of Feature: In the past, we only regulated duplicates by name and email address, we can now identify duplicates by the phone number as well.
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Allow Future Credit on Splash and Dash Memberships
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Reports Updates